At Travlio Study Abroad, we are committed to providing transparent and reliable services to students aspiring to study abroad. This Refund Policy outlines the conditions under which refunds may be granted for our services. By using our services, you agree to the terms of this policy.

1. General Refund Policy

Travlio Study Abroad provides consultancy services, including university selection, admission guidance, visa assistance, and other related services. Due to the nature of these services, refunds are subject to specific conditions. Refund requests will be considered only under genuine circumstances as outlined in this policy.

2. Refund Eligibility

Refunds may be applicable under the following conditions:

• Service Non-Delivery: If we fail to deliver a promised service due to reasons solely within our control, you may be eligible for a full or partial refund.
• Duplicate Payment: If a payment is made more than once for the same service, the extra amount will be refunded upon verification.
• Service Cancellation by Travlio: If we discontinue a service after receiving payment, we will refund the applicable amount.

3. Non-Refundable Cases

Refunds will NOT be provided under the following circumstances:

• Change of Mind: If you decide not to proceed with our services after payment, no refund will be issued.
• Incomplete Documentation: If your application is rejected due to incorrect or incomplete documentation provided by you, we are not liable for a refund.
• Visa Rejection: Our services include visa assistance, but we do not guarantee visa approval. If a visa is denied due to factors beyond our control, no refund will be issued.
• Failure to Follow Guidelines: If you do not follow our instructions or fail to provide the necessary information within the required time, no refund will be granted.

4. Refund Process

To request a refund, please follow these steps:

1. Submit a Refund Request: Send an email to studyabroad@travlio.in with the subject “Refund Request” and include your payment details, reason for the refund, and supporting documents.
2. Review and Verification: Our team will review your request and verify the claim. We may request additional information if needed.
3. Approval or Rejection: You will be notified within 10 business days whether your refund request has been approved or rejected.
4. Processing Time: If approved, the refund will be processed within 10 business days and credited to the original payment method. Processing times may vary based on banking policies.

5. Payment Mode for Refunds

Refunds, if applicable, will be issued through the original mode of payment used at the time of purchase. If payment was made via bank transfer, we may require additional details for processing.

6. Changes to Refund Policy

Travlio Study Abroad reserves the right to modify this Refund Policy at any time. Changes will be updated on this page, and continued use of our services constitutes acceptance of the revised policy.

7. Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Travlio Study Abroad
AD 77, Sector 1, Bidhannagar, Kolkata, West Bengal 700064
+91 8336908118
studyabroad@travlio.in